Returns & Exchange Policy

At Roselle Bliss, we strive to provide our customers with products of the highest quality. However, we understand that there may be instances where you may need to return or exchange an item. Please review our return and exchange policy below:

Damaged or Wrong Product Delivery:

• If you receive a damaged item or an incorrect product, please contact our customer service team within 7 days of receiving the order. 
• We will provide you with instructions on how to return the item and will either send you a replacement or issue a full refund, including any applicable shipping costs.

Return or Exchange Eligibility:

• Items must be returned in their original condition and unused. 
• The return or exchange request must be initiated within 7 days of receiving the order.
• Original proof of purchase (order confirmation email) is required for all returns or exchanges.

Return Process:

• Contact our customer service team to initiate the return or exchange process. 
• Please provide your order number, a description of the issue, and any relevant photos.
• Our team will guide you through the return or exchange process.

• If eligible, we will process the refund to the original payment method or ship the replacement item, depending on your preference.
• Please allow 5-7 business days for the processing of returns and exchanges.

Sale Items:

• Unfortunately, we do not offer refunds or exchanges on sale items. 

Roselle Bliss reserves the right to refuse returns or exchanges that do not meet the outlined criteria. If you have any questions or concerns regarding our return and exchange policy, please contact our customer service team for assistance. Thank you for choosing Roselle Bliss!